FAQ

Moon Islander currently ships orders within the United States. Shipping availability and delivery estimates are provided during the shopping and checkout process.

Orders generally require 1–3 business days for handling.

Transit generally takes 4–6 business days after shipment.

The estimated total delivery time is 5–9 business days.

Orders are shipped using FedEx International Economy.

Delivery estimates are not guaranteed and may be affected by weekends, holidays, weather, carrier operations, high shipment volume, address issues, or other transportation conditions.

Tracking information may be provided when available for your order. After tracking is provided, carrier systems may require some time before the tracking information begins updating.

Eligible return requests may be submitted within 30 days from the date the item is received. The product should be unused, remain in its original condition, and include applicable original packaging and accessories.

Please contact Moon Islander before sending an item back so that your return request can be reviewed and the appropriate return instructions can be provided.

No. Moon Islander does not charge a restocking fee for approved eligible returns.

After an eligible returned product has been received, reviewed, and approved, Moon Islander may take up to 10 business days to process the refund.

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Exchanges may be available for eligible products. Contact Moon Islander customer support with your order number and the details of the requested exchange so the request can be reviewed.

Please contact Moon Islander customer support before returning the product.

Include your order number, the email address associated with the order, and a clear description of the issue. Photographs or other reasonable supporting information may be requested when needed to review the concern.

Moon Islander accepts major payment methods including:

Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Shop Pay, and PayPal.

Cancellation requests can be considered only before an order enters processing or shipment.

If you need to cancel an order, contact Moon Islander as soon as possible and include your order number.

Please contact us as soon as possible if your shipping address needs to be changed.

Address changes may not be possible once an order has entered processing, preparation, or shipment.