Payment Overview

Payment Methods: Multiple options available.

Payment Details: Displayed at checkout.

Payment Submission: Securely handled during checkout.

Paying for Your Moon Islander Order

Moon Islander provides the payment methods made available through our online checkout. Before completing a purchase, customers should review their order details, final total, billing information, and selected payment method to make sure the information is accurate.

Accepted Payment Methods

Moon Islander accepts the payment methods made available through our online checkout. Current payment options include:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB
• UnionPay
• Shop Pay
• PayPal

Payment Method Availability

The payment options displayed and available during checkout are the methods available for the applicable transaction.

Order Total & Checkout

Product prices, applicable charges, and the final order total are presented during the ordering and checkout process.

Customers should carefully review the final amount displayed at checkout before submitting an order. The currency and final payable amount shown by the store checkout for the applicable transaction should be reviewed before payment is submitted.

Before submitting payment, review the displayed product subtotal, shipping charges, any applicable taxes or other charges, and the currency of the final total. For shipping charges and delivery information, see our Shipping Policy .

Payment Authorization

When an order is submitted, the selected payment method may be subject to authorization by the applicable payment processor, card network, card issuer, bank, or other financial institution.

An order may not be completed successfully when the required payment cannot be authorized or processed.

Billing Information

Customers are responsible for providing complete and accurate billing and payment information during checkout.

Depending on the selected payment method, billing details may need to correspond with the information associated with the card or payment account being used. Incorrect or incomplete billing information may prevent a transaction from being successfully authorized.

Payment Submission

Payment information is submitted through the checkout process when the customer completes an order. The transaction is then handled through the applicable payment-processing systems associated with the selected payment method.

Payment Processing

Payment transactions may involve payment processors, card networks, card issuers, banks, and other financial service providers involved in authorizing and processing the transaction.

These providers may carry out their own authorization, verification, security, fraud-prevention, and transaction processing procedures.

Payment Approval

A payment may be declined, delayed, or otherwise restricted by a bank, card issuer, payment processor, or other applicable financial provider. Moon Islander does not control an independent financial provider’s authorization decision.

Declined or Unsuccessful Payments

If a payment is declined or does not complete successfully, review the billing and payment information entered during checkout for accuracy.

Depending on the reason for the unsuccessful transaction, you may need to contact your card issuer, bank, or applicable payment provider for additional information.

An order is not considered successfully paid when the required payment has not been successfully processed.

Payment Verification

In certain circumstances, a transaction may be subject to additional verification or review through the applicable payment-processing or fraud-prevention systems.

Additional verification may occur when reasonably necessary to confirm, process, or protect a transaction.

Payment Security

Payment information entered during checkout is handled through the checkout functionality and payment-processing services used by the Moon Islander online store.

Customers should use a trusted device and network when entering payment information and should never send sensitive payment credentials through ordinary email or general customer-support messages.

Protect Your Payment Information

Never email Moon Islander your full payment card details, card security code, account password, verification code, or other sensitive payment credentials.

For Your Security

Do not include sensitive payment credentials when contacting Moon Islander customer support.

Order and Payment Confirmation

After an order is successfully submitted, the checkout and order system may provide confirmation associated with the purchase.

Customers should review the confirmation and order information and retain relevant order details for their records.

Duplicate or Unexpected Payment Activity

If you believe there is duplicate or unexpected payment activity associated with a Moon Islander order, contact customer support and provide your order number together with a description of the issue.

For your security, do not provide full card details, card security codes, account passwords, verification codes, or other sensitive payment credentials when contacting us.

Payment Method Availability

The availability of a payment method may depend on the options presented by the checkout system for the applicable transaction.

If a payment method is not displayed as available during checkout, it should not be considered available for that transaction.

Payment Questions

If you have a payment-related question concerning an existing Moon Islander order, contact customer support at support@moonislander.store .

Please include your order number and the email address associated with the order so the relevant purchase can be identified.

For your security, never send full card details, security codes, payment-account passwords, verification codes, or other sensitive payment credentials by email.

Questions About an Existing Payment?

Contact Moon Islander with your order number and a description of the payment-related issue. Do not include full card details, security codes, passwords, verification codes, or other sensitive payment credentials in your message.

Email: support@moonislander.store

Contact Us

Business Hours

Monday–Friday: 10:00 AM–05:00 PM (CT)

Saturday: 10:00 AM–03:00 PM (CT)

Sunday: Closed

Refunds to Your Payment Method

Approved refunds are issued to the original payment method. After an eligible returned item is received, reviewed and approved, refund processing may take up to 10 business days. Your bank or payment provider may require additional processing time. Eligibility and procedures are explained in our Return & Refund Policy .

Related Policies

Read our Privacy Policy for information about personal data and our Terms of Service for the terms governing purchases.