1 30-Day Return Window

Moon Islander accepts eligible return requests within 30 days from the date the item is received.

Customers should submit their return request within the applicable 30-day period. Requests submitted after the return window may not qualify for acceptance.

2 Return Eligibility

To qualify for a standard return, the product should meet the applicable return requirements:

• The product should be unused.
• The product should remain in its original condition.
• Applicable original packaging and accessories should be included.
• The return request should be submitted within the applicable 30-day return window.
• Customers should contact Moon Islander before sending the product back.

3 How to Request a Return

Before returning an item, contact Moon Islander customer support at support@moonislander.store .

Please include your order number, the email address associated with the purchase, and a clear explanation of why you are requesting a return.

1. 1 Contact Moon Islander customer support.
2. 2 Your return request is reviewed.
3. 3 Follow the provided return instructions.

4 Return Shipping

Return shipping arrangements and any applicable return shipping responsibility will be communicated as part of the return instructions after the return request has been reviewed.

Customers should not send a return to an address without first receiving the applicable return instructions from Moon Islander.

5 Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, contact Moon Islander customer support before returning the product.

Please provide your order number, the email address associated with the order, and a clear description of the issue.

Clear photographs or other reasonable supporting information may be requested when needed to review the concern.

6 Exchanges

Exchanges may be available for eligible products.

To request an exchange, contact support@moonislander.store and provide your order number, the email address associated with the purchase, and details of the requested exchange.

The product must satisfy the applicable eligibility requirements before an exchange can be approved.

7 Return Review

After a returned item is received, it will be reviewed to determine whether it meets the applicable return requirements.

The review may consider:

• The condition of the product
• Applicable packaging and accessories
• Information associated with the return request

If the return is approved, the applicable refund process will begin.

8 Restocking Fee

Moon Islander does not charge a restocking fee for approved eligible returns.

9 Refund Method

Once an eligible return has been received, reviewed, and approved, the applicable refund will be issued to the original payment method used for the order.

10 Refund Processing Time

After an eligible returned product has been received, reviewed, and approved, Moon Islander may take up to 10 business days to process the approved refund.

After Moon Islander processes the refund, your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Processing time controlled by a financial institution or payment provider is separate from Moon Islander's refund processing period.

11 Order Cancellations

If you would like to request an order cancellation, contact Moon Islander as soon as possible at support@moonislander.store and include your order number.

Cancellation requests can only be considered before the order enters processing or shipment.

Once processing or shipment has begun, cancellation is no longer available. In that situation, the applicable return process can be followed after the order is delivered.

12 Return, Exchange & Refund Questions

For questions concerning a return, exchange, cancellation, damaged or incorrect item, or refund, contact Moon Islander customer support at support@moonislander.store .

For an existing order, include your order number and the email address associated with your purchase so the relevant order can be identified.