Privacy Policy

1. Personal Information We Collect or Process

“Personal information” refers to any details that directly identify you or can reasonably be linked to you. Personal information does not include anonymous or de-identified data.

Depending on how you interact with our store, we may collect or process the following categories of personal information:

• Contact Details: Full name, physical billing address, shipping address, phone number, and email address.
• Financial & Payment Information: Credit card, debit card, or third-party payment processor details, transaction confirmations, and billing information.
• Account Information: Usernames, passwords, security questions, and shopping preferences.
• Transaction History: Items viewed, cart additions, wishlist entries, completed purchases, returns, exchanges, and customer service history.
• Customer Communications: Feedback, support inquiry messages, and communication history.
• Device & Technical Data: IP address, browser type, operating system, network connection, device identifiers, and security logs.
• Usage Data: Information regarding how and when you navigate our site, pages visited, and interaction timestamps.

2. How We Collect Personal Information

We collect personal information through the following methods:

• Directly From You: When you place an order, create an account, complete checkout, or contact customer support.
• Automated Technologies: Through cookies, web beacons, and similar tracking tools.
• Third-Party Partners & Service Providers: Information received from platform providers, analytics providers, payment processors, and shipping or fulfillment partners.

3. How We Use Your Personal Information

We use your personal information for legitimate business purposes, including:

• Order Fulfillment: Processing payments, managing orders, shipping products, and facilitating returns or refunds.
• Customer Support: Responding to questions and managing order-related requests.
• Marketing & Advertising: Sending promotional communications where consent has been provided.
• Fraud Prevention & Security: Protecting accounts, transactions, and website security.
• Legal Compliance: Complying with applicable laws and legal requirements.

4. How We Share & Disclose Personal Information

We do not sell your personal information. We may share information with trusted service providers necessary to operate our store.

• E-Commerce & Infrastructure Providers: Shopify and related cloud infrastructure providers.
• Payment Processors & Logistics: Payment gateways and delivery or fulfillment providers.
• Marketing & Analytics Partners: Analytics and marketing service providers where applicable.
• Legal Requirements: When disclosure is required by law or legal process.

5. Relationship with Shopify

Our storefront is hosted by Shopify, which provides the underlying e-commerce technology that allows us to present products and complete transactions.

To learn more about Shopify's privacy practices, please visit:

Shopify Consumer Privacy Policy

Shopify Privacy Portal

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and pixels to support website functionality, remember shopping cart items, analyze traffic, and improve marketing campaigns.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality or checkout.

7. Third-Party Links & External Sites

Our website may contain links to external third-party websites. Moon Islander is not responsible for the privacy practices or content of third-party websites.

8. Children’s Privacy

Our Services are intended for general audiences and are not directed to children. We do not knowingly collect personal information from individuals under the applicable age of majority.

Parents or legal guardians who believe a child has submitted personal information may contact us to request deletion.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy and to satisfy applicable legal, accounting, tax, and dispute-resolution requirements.

• Order and Transaction Records: Kept for up to 7 years.
• Customer Support Records: Kept for up to 3 years.
• Marketing Preferences: Retained until you opt out or request deletion.

10. Data Security & HTTPS Protection

We maintain physical, technical, and administrative security measures designed to safeguard personal information. Checkout transactions and data transfers are protected using SSL encryption technology.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

11. Your Privacy Rights and Choices

Depending on your geographic location, you may have certain legal rights regarding your personal information.

• Right to Access / Know: Request access to personal information held about you.
• Right to Correction: Request correction of inaccurate information.
• Right to Deletion: Request deletion subject to applicable legal exceptions.
• Right to Opt-Out: Opt out of applicable marketing communications.
• Right to Non-Discrimination: We will not discriminate against customers exercising applicable privacy rights.

12. Global Data Transfers

Personal information collected through our store may be transferred, stored, and processed across international borders, including in the United States and Canada where service providers maintain facilities.

Where applicable, appropriate contractual safeguards may be used for international transfers, including Standard Contractual Clauses (SCCs) and UK transfer addendums for applicable EEA, UK, and Switzerland transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or platform integrations. Updates will be published on this page with an updated date.